Grievance Redressal
Your concerns matter.
We are committed to a fair, transparent and timely resolution process.
The process
How your grievance is handled
- 1
Raise Your Concern
Submit your grievance through the form on this page or by email.
- 2
Acknowledgement
Receive an acknowledgement with a reference number within 24 hours.
- 3
Review & Resolution
Our dedicated grievance redressal team reviews and works towards a fair resolution.
- 4
Get Update
We keep you informed at every step until your concern is resolved.
Who to write to
Complaints are handled in two stages. Please address your message by designation and write to we@dantassurebharat.com.
- Step 1 — ComplaintConsumer Grievance OfficerAddress your complaint to the Consumer Grievance Officer. Please mark the subject line “Complaint”.
- Step 2 — AppealNodal OfficerIf your complaint is not resolved to your satisfaction, you may appeal to the Nodal Officer. Please mark the subject line “Appeal” and quote your reference number.
- Postal address
- DantAssure Bharat — Head Office, 8, DDA Commercial Complex, C2C, Pocket-2, Janakpuri, New Delhi – 110058, India
Typical Resolution Timeline
We aim to resolve most grievances within 7 working days.
- Acknowledgement within24 hours
- Resolution target within7 working days
File a grievance
Raise your concern.
Share what happened and how we can reach you. You’ll receive an acknowledgement with a reference number.
For general questions, the contact page is the quicker route.
FAQs
Common questions
Use the grievance form on this page or email the Consumer Grievance Officer. You will receive a reference number for every grievance raised.
We acknowledge every grievance within 24 hours and aim to resolve most within 7 working days. Complex matters may take longer, and we keep you updated throughout.
Your name, contact details, membership or clinic reference if you have one, and a clear description of the concern. Please don’t include clinical records unless we ask for them.
Yes. Quote your reference number and our team will confirm the current status and expected resolution date.